Feedback - Improving Performance
Every organization needs good management, management excel in people skills through giving effective negative feedback in bringing about an improvement in performance.
Aims and Objective
- Develops awareness of the importance of giving negative feedback effectively
- Develops understanding of the principles of giving negative feedback effectively
- Develops skill in giving negative feedback effectively.
Who should attend?
Line Managers and Supervisors
The four key principles
- To be clear and precise about the feedback a manager need to give
- Ability to focus on the facts, not the person
- To Seek agreement, and
- Review progress.
Course Content
- State feedback in objective terms, using factual information
- Learning to avoid personal comments.
- Focus on the performance problem
- Seek agreement on the problem and on what the Manager and staff would do to solve it.
- Establish a review progress to make sure that the agreed actions are actually taken.
