WHAM - What, How, Able and Motivated
- What they are expected to do
- How they are doing
And they need to be:
- Able to do what they are expected to do, and
- Motivated to do what they are expected to do.
Aims and Objective
Getting the best out of people through raising their enthusiasm and commitment to perform well.
- To develop their confidence, skills & knowledge.
- Advising Staff on their performance – giving feedback
- Ensuring that staff are clear about outcomes, inputs and relationships.
- Learning on overcoming obstacles
Who should attend?
All frontline staff and Line Managers, Administration Officers, Customer Services Officers, Team Leaders, Frontline Managers.
Course Content
- Keeping them informed about their performance.
- Exercise power and authority productively
- Evaluate their attitude and make productive behavioural changes
- Understand styles of behaviour and various ways of communicating
- Address issues that would hinder performance (practical or competence- related)
Address issues that would hinder performance (practical or competence- related).
The style of the workshop is interactive with trainer input to impart specialist knowledge and to ensure learning points are captured.