PA's/EXECUTIVE SECRETARIES
We deliver training at the intermediate level for Personal Assistants and Executive Secretaries.
Enhancing Potential: Essential Skills for Executive Secretaries
We understand that the role of the Executive Assistant is complex and demanding, requiring great skill and dexterity at many levels; successfully operating at executive level requires a profound understanding of the strategic direction of the organisation; and the needs of those who drive it.
We offer bespoke coaching and training programmes to address the complexities facing Executive Secretaries and focus on the growth of the individual in all aspects of their role; from managing internal and external relationships to influencing and leading the critical partnership between Executive and Executive Assistant.
The results of our programmes take Executive Secretaries to a new level of working, pushing the boundaries of their role and actively developing the business relationship they have with their Executive.
This is a focused, high level training programme specifically designed for Executive Secretaries that will provide you with the skills to:
- Positively influence the business partnership you have with your Executive
- Develop your Management, Communication and Influencing skills
- Expand and build on the systems that underpin the operations of your office
- Provide you with effective self management and prioritising techniques
This unique programme gives Executive Secretaries a deep insight into the significance of their role within the management team and the organisation. We have developed this programme from our experience of working 1-2-1 with Executive Secretaries in different sectors and you will benefit from developing the same skills that these Executive Secretaries have used to support some of the toughest executives in the business world.
We have thoroughly researched and structured this programme to meet the complex development needs of Executive Secretaries based on current patterns and trends of how this professional group are required to operate at Executive level.
It has been developed and is delivered by seasoned and highly experienced former Executive Secretaries with experience of delivering training at the highest corporate level across the world. It is a fast paced and intensive programme to ensure delegates receive maximum benefit from their time away from the office.
This focused high level training programme has been specifically designed for Executive Secretaries and will provide you with skills to:
- Positively influence the business relationship you have with your Executive
- Develop your Management, Communication and Influencing skills
- Expand and build on the systems that underpin the operations of your office
- Provide you with self management and effective prioritising techniques
This unique programme gives Executive Programmes a deep insight into the significance of their role within the management team and the organisation.
We understand what Executive Secretaries have to manage on a day to day basis and this programme addresses those complexities.
You will have the opportunity to focus on the business partnership you have with your Executive, including key ways in which to develop critical communication and information flows.
You will develop your management, communication and influencing skills, in addition to developing strong systems to underpin the needs of your Executive and Office, including self management and effective prioritisation techniques in managing your time and workload.
This is a fast paced and intensive programme to ensure delegates receive maximum benefit from their time away from the office, with emphasis on delegates discovering their own strategies to fit the needs of their Executive and organisation.
The programme is highly interactive and delegates will be expected to actively take part in excises and group discussions.
Learning Objectives
By the end of the programme you will be able to:
- Clarify your key relationships and the critical elements of your role within the organisation
- Define the specific details of each of the elements and how you influence outcomes
- Focus on how to develop your role and business relationship with the executive you support
- Integrate tools and strategies to develop yourself and your role
- Maintain confidence in implementing success strategies to your business priorities
Duration: 1 day.
Achieving Exceptional Performance: Essential Skills for Personal Assistants
This course was designed specifically for Personal Assistants who would like to be more proactive in supporting their boss and enhancing their contribution to their organisation. The course will ensure that you prove invaluable to your company, and will help you manage multiple responsibilities more effectively and efficiently.
This course will enable you to:
- gain an insight into the psychology of human beings ~ not least, yourself
- understand the effect of your behaviour on the performance of yourself and others
- manage your time, and your boss's time, more effectively
- develop your ability to influence and persuade others
- build and maintain positive relationships and minimise conflict
- maximise your contribution to team performance and productivity
- make your point more assertively
- discover how to support and develop your own role and that of your boss and his/her colleagues
- get the very best from your boss - in the nicest possible way!
In addition, you will be provided with some useful, practical tools to practice at work.
Pre-Course Evaluation
Prior to the course you will be asked to complete two questionnaires: "Team Roles" and "Influencing Skills".
The Team Roles Questionnaire will help you establish your preferred and natural team role skill. You will focus not on what you can't do, but rather on what you do best - and discover how you can achieve more by working to your own strengths.
The Influencing Skills Questionnaire will enable you to understand the six key influencing skills and to measure your own success in applying them.
Increasing awareness of self and others
- get to grips with the influences operating within your workplace
- discover how best to maximise your own strengths
- gain an in-depth understanding of the nature of communication between yourself and others
- discover how you can adapt our own behaviour to create positive situations
Influencing and Interpersonal Effectiveness In this session you will discover the importance of effective interpersonal communication and develop new approaches to increase your influencing skills in each of the following six key areas:
- Assertiveness
- Applying your Skills
- Developing Political Awareness
- Preparing Effectively
- Powerful Presentation Skills
- Becoming More Client Orientated
Effective Teamworking
- encouraging individuals to work to their greatest strengths
- examining what makes teams work
- building on the strengths in teams
Working Smarter Not Harder – Prioritising Effectively for Yourself and Your Boss
- proven tactics to help you manage yourself more effectively - and make the most of your time
- identifying the vital tasks which can move your organisation forward
- differentiating between the two types of important tasks
- coping with intangible tasks
- how to avoid paper playing a destructive role in your organisation
Enhancing Your Boss’s Performance
- All bosses need to be managed - it's tough and lonely at the top!
- helping your boss make the right decisions
- how to work with more than one boss
- establishing exactly how your boss would like you to work with him or her
- Managing meetings with your boss and others
Compelling Communication
- focusing on the essential element of the understanding required by another individual before communication can move forward
- Presentation Skills
Handling Difficult Situations
- differentiating between being assertive and being aggressive
- taking a bold and positive approach when dealing with others
- avoiding conflict and converting potentially negative situations into positive ones
- taking the initiative
- dealing with customers
Your Personal Action Plan You will finish the programme by developing a Personal Action Plan with milestones and performance indicators.
Duration: 2 days.
| Team Management Profile / Developing Your Role Course |
| Course Title |
Code - 11132 |
| How to be an effective PA |
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| Effective time management |
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| Developing your organisational skills |
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| Proactive Management |
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| Supporting Your Manager and Teams |
| Course Title |
Code - 11133 |
| Supporting Individuals |
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| Team Structures |
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| Motivating to perform in the workplace |
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| Managing and Working with People |
| Course Title |
Code - 11134 |
| Dealing with conflict |
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| Planning, Leading and Achieving |
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| Managing team and Individual Performance |
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| Organisation and Efficiency |
| Course Title |
Code - 11135 |
| Meetings and Briefings |
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| The Efficient Office Worker |
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| Organisational Skills |
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| Professional Administration |
| Course Title |
Code - 11136 |
| Expert Guide to Interviews |
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| Expert Guide to Interviews |
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| Interview and Appraisal Methods |
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| Customer Service |
Code - 11137 |
| Handling Pressure |
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| Customer First |
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| Personal Effectiveness |
| Course Title |
Code - 11138 |
| Communication Skills and Techniques |
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| Building Effective Relationship |
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| Developing yourself and others |
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Our Learning Solutions
- Outsource your Learning & Development »
- Learning programmes designed and developed for your organisation »
- Managing talent in your organisation »
Our training courses are delivered either as open scheduled events at training locations around the country, or can be customised to suit your organisation’s requirements.
